Canceled appointments

  1. Canceled appointments 24 hours prior to the time of appointment will receive a full refund.
  2. Canceled appointments less than 24 hours prior to the time of appointment will incur a $25 administrative fee.
  3. No-show appointments will incur a $25 administrative fee.

Late results

Our team works hard to process and deliver your test results in a timely manner. If your test results are not delivered to you within 24 hours from the time you were checked in by our staff, we will refund you the full cost of your test.  

Force Majuere: This refund policy does not apply if test results are delayed due to forces of nature, such as earthquakes, hurricanes, flooding, tornadoes, landslides, hazardous winter conditions, or other events such as war, civil or political unrest, strikes, terrorist attacks, or other major events impeding the ability of our laboratory to process samples. 

Refund Process

Please email to request your refund. Please provide your name, time and place of your appointment. We will process your refund within 5 business days.